Refund Policy

Policy Overview

At Precious International, we strive to deliver exceptional service and complete client satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

We believe in transparency and fairness in all our business dealings. If you're not satisfied with our services, we want to make it right.

14-Day Money Back Guarantee

To be eligible for a full refund under this guarantee:

• No development work has started on your project
• You submit your refund request within 14 days of payment
• The request is made in writing to accounts@preciousintl.com
• You provide the original transaction details

Partial Refunds After Development Starts

Once development work has commenced, refunds are calculated based on work completed:

The exact refund amount will be determined based on the stage of completion, resources utilized, and deliverables provided up to the cancellation date.

Non-Refundable Services

The following services are typically non-refundable once delivered:

• Completed and delivered projects
• Domain registrations and third-party service fees
• Custom software licenses and purchased components
• Consultation hours that have been utilized
• Emergency or rush service fees

However, we will review each case individually and strive for a fair resolution.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our accounts team at accounts@preciousintl.com
2. Include your project details - project name, transaction ID, and date of payment
3. Explain the reason for your refund request
4. Provide any supporting documentation if applicable

Dispute Resolution

If you're unsatisfied with our refund decision, we encourage you to:

• Request a meeting with our management team
• Provide additional context or documentation
• Allow us to propose alternative solutions

We are committed to resolving disputes amicably and finding solutions that work for both parties.

Contact for Refund Requests

Policy Updates

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last revised" date at the top of this page. Continued use of our services after any such changes shall constitute your consent to such changes.